Soul2sole Dancewear
Returns, Exchanges and Refunds Policy
Last updated: June 2026
We want you to be completely happy with every purchase from Soul2sole Dancewear. If something is not right, we will always do our best to sort it out quickly and fairly. This policy sets out your rights and explains exactly how to return or exchange an item.
✓ Your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 are not affected by anything in this policy. This policy gives you at least the same rights as the law requires, and in some cases more.
Not sure which situation applies to you? Use this table to find the right answer quickly.
Situation | Your Right | What to Do |
Changed your mind | Cancel within 14 days of delivery, return within 14 days of cancellation. Full refund including standard delivery cost. | Email vanessa@soul2soledancewear.co.uk. Return item unused with tags attached. You pay return postage. |
Wrong size / want to exchange | Exchange for a different size subject to availability. If unavailable, full refund offered. | Email us within 14 days of delivery. Return item unused with tags attached. You pay return postage. |
Item is faulty or damaged on arrival | Full refund, replacement, or repair. You have 30 days to reject and receive a full refund. | Contact us within 30 days. We will arrange collection or refund your return postage. |
Item develops a fault after 30 days | Repair or replacement first. Refund if that fails. Rights last up to 6 years. | Contact us as soon as possible with details and photos if possible. |
Wrong item received | Full refund or correct item sent. We cover all postage costs. | Contact us immediately. We will arrange collection and replacement or refund. |
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return it to us, even if there is nothing wrong with it.
You have 14 days from the day after you receive your order to notify us that you wish to cancel. Once you have notified us, you then have a further 14 days to return the item to us.
Please contact us by email before returning anything:
To receive a full refund, items must be returned:
⚠ Items that have been worn, washed, or had their tags removed cannot be returned unless they are faulty. Please try items on carefully before removing any tags.
You may return an item purchased via this web site to our physical store at 5-6 Swinfens Yard, Stony Stratford, MK11 1SY during business hours
When returning an item because you have changed your mind or ordered the wrong size, the cost of return postage is your responsibility. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Once we receive and inspect your returned item, we will process your refund within 14 days. We will refund:
Refunds are always made to the same payment method used for the original purchase, unless you specifically request otherwise.
If you would like to exchange an item for a different size or colour, please get in touch as soon as possible — ideally within 14 days of receiving your order.
ℹ For dancewear sizing queries before you order, feel free to contact us — we are always happy to help you find the right fit before you buy.
If an item arrives faulty, damaged, or not as described, you have strong rights under the Consumer Rights Act 2015. Please contact us as soon as you notice a problem.
If you notify us of a fault within 30 days of receiving your order, you are entitled to a full refund, or a replacement if you prefer. We will also cover the cost of returning the item to us.
If a fault appears excluding fair wear and tear between 30 days and 6 months after delivery, we will attempt a repair or replacement first. If that is not possible or does not resolve the issue, you are entitled to a full refund.
After 6 months, your rights continue but the burden of proof shifts slightly — you may need to demonstrate that the fault was present at the time of purchase rather than caused by wear and tear. We will always try to resolve these situations fairly.
✓ For all faulty items, we will cover the cost of return postage. Please do not return a faulty item without contacting us first so we can arrange this.
If we have sent you the wrong item, we sincerely apologise. Please contact us immediately at vanessa@soul2soledancewear.co.uk with your order number and a description (or photo) of what you received.
We will arrange collection of the incorrect item at no cost to you and either send the correct item or issue a full refund — whichever you prefer.
ℹ If you have not received your refund within 10 working days of our confirmation email, please contact us and we will investigate straight away.
For any returns, exchanges, or refunds query, please get in touch and we will do our best to help:
We aim to respond to all returns and refund queries within 2 working days.
This policy was last updated in June 2026 and will be reviewed annually. Your statutory rights are not affected by this policy.
