Soul2sole Dancewear
Shipping, Delivery and Payment
Last updated: June 2026
Everything you need to know about how we get your order to you, when to expect it, and how to pay.
Delivery Method | Estimated Timeframe | Coverage | Cost |
Royal Mail Tracked 24 or Tracked 48 (shown at checkout) | 1 working day (T24) or 2 working days (T48) — estimated, not guaranteed | UK mainland only | Shown at checkout |
Click & Collect | By arrangement | Stony Stratford store only | Free |
We accept payment through our secure Lightspeed checkout, which supports:
Full payment is required at the time of placing your order. All transactions are processed securely. We do not store your full card details.
You must be 18 or over to place an order on our website. If you are a parent or guardian ordering on behalf of a younger dancer, you are welcome to do so — simply place the order in your own name.
ℹ Not sure about sizing? Feel free to contact us before ordering at vanessa@soul2soledancewear.co.uk — we are always happy to help you choose the right item.
Once your order is placed and payment is confirmed, you will receive an order confirmation email. Please keep this as your proof of purchase. If you do not receive a confirmation email within a few hours, please check your spam folder and then contact us.
We aim to dispatch all orders within 3-5 working days of receiving payment. During busy periods (such as the start of a new dance term) this may occasionally take a little longer — we will always let you know if there is a delay.
ℹ Orders placed on weekends or bank holidays will begin processing on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number. You can use this to follow your parcel's progress at royalmail.com.
We use Royal Mail Tracked 24 and Tracked 48 for all orders. Both services are fast, reliable, and give you full visibility of where your parcel is at all times. The service used for your order will be shown at checkout. Royal Mail Tracked 24 aims for next working day delivery; Tracked 48 aims for delivery within 2 working days. These are estimates and not guarantees.
Current delivery costs are shown at checkout before you confirm your order. You will never be surprised by delivery charges.
We currently deliver to UK mainland addresses only. If you are in Northern Ireland, the Scottish Highlands, or the Channel Islands and would like to place an order, please contact us at vanessa@soul2soledancewear.co.uk before ordering and we will do our best to help.
Royal Mail will attempt delivery and if no one is available they will:
If you have not received your parcel and no card has been left, please check your tracking number first, then contact us and we will investigate with Royal Mail.
Royal Mail considers a tracked parcel lost if it has not been delivered within 10 working days of the expected delivery date. If this happens:
⚠ Please note that once a parcel has been delivered to your address and confirmed as received by Royal Mail's tracking, responsibility passes to you. If you believe a parcel has been stolen after delivery, please contact Royal Mail and your local police.
Estimated delivery dates are shown at checkout and in your dispatch confirmation email. These are estimates based on Royal Mail's published timeframes and are not guaranteed. We are not responsible for delays caused by Royal Mail, adverse weather, or other circumstances outside our control.
Prefer to collect in person? You are very welcome to collect your order from our shop — and it is completely free.
ℹ Collecting in person is also a great opportunity to try on your items before you leave, so you can exchange on the spot if the size is not quite right — subject to availability.
If you have any questions about your order, delivery, or payment, please do not hesitate to get in touch:
We aim to respond to all queries within 2 working days.
For information about returns and refunds, please see our separate Returns, Exchanges and Refunds Policy.
